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What is Technical Operations

Technical Operations analysts manage our clients’ IT systems and applications ensuring availability, and are often involved with a blend of programming and administration. You will work with various stakeholders to deal with technical issues by analysing, diagnosing, and then either solving or referring them. The role incorporates a balance of technical expertise, business knowledge, analytical ability, and excellent communication skills.

“I am part of the fixed income credit support team within PTG (Problem and Testing Group). The main tasks include supporting the many trading platforms the company uses to trade. It requires working under pressure and solving problems on a daily basis, as well as showing a good understanding of finance. This is a global support team so I am also in regular contact with people in the US and Singapore to try and maintain continuity of the business if issues do arise. FDM has provided this amazing opportunity to work within an investment bank straight after university that I would never have been able to do otherwise.”

Rebecca Shaw, FDM Technical Operations Analyst placed at Credit Suisse

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